Building and growing Naterra International, Inc. is only possible with the efforts of our outstanding team. Family owned and operated alongside the best of the best.
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- Open positions at Naterra
LOCATION: Coppell, TX
Order Processor/Allocation Specialist
GENERAL DESCRIPTION
The Order Processor/Allocation Specialist will work to create, manage, operate and execute initiatives related to Total Order Management. They must coordinate resources, establish deadlines, and track the progress of every Purchase Order (PO) processing until completion and payment is received. Must be able to build working relationships with internal team members, vendors, freight forwarders, agents, logistic partners and most important with the customer (Retailers, Wholesalers, Distributors). The main focus will be conducting the Total Order Management cycle to ensure that our systems, processes, and procedures are in-compliance and guaranteeing a very efficient customer service experience. They must understand the capabilities and functions of each system and process.
EXPERIENCE REQUIRED
- Strong communication, presentation, problem solving, and analytical skills
- Experience of allocations and stock management required
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficient in MS office applications and must have strong excel skills
- Knowledge and experience regarding cosmetics industry / products is a plus
- College degree required in business related study.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Review SO’s and sample request entries, processing and delivery coordination.
- Liaison with finance, operations and warehouse team to ensure SOs and delivery confirmation is attained.
- Provide prompt and accurate responses to email and telephone requests involving hold requests, stock availability and other pertinent topics in the Total Order Management cycle.
- Create specific reports and trackers compiling and sorting information in spreadsheets in connection with the Total Order Management practice.
- Coordinates with the Demand Planning Manager for the execution of the inventory, while analyzing product flow performance and provides updates/improvement suggestions to management.
- Manages and modifies replenishment and allocation parameters and settings to achieve sales, inventory, and service plans.
- Analyze the spreadsheet reports, size selling data in order to identify improvement opportunities and implement allocation strategies to maximize business.
- Monitors and maintains the amount of product available for customers to purchase.
- Coordinate with National Account Managers to help in the allocation of orders and creation of delivery and ensure that it meets customer requirements and provide status reports of orders.
- Work closely with all departments in planning and maintaining optimum stock levels.
- Analyzes stock data and identifies consumer trends to make decisions, and shares their findings with managers.
- Handle sensitive information in a confidential manner.
- Perform other related duties as required.
LOCATION: Coppell, TX
Customer Service Associate
GENERAL DESCRIPTION
The Customer Service Manager will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
EXPERIENCE REQUIRED
- High school diploma or equivalent.
- Customer service experience required.
- Some experience with the product or service to which the specialist will be assigned preferred.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Handles social media and .com inquiries.
- Interacts with customers via telephone, email, or online chat to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
LOCATION: Coppell, TX
Customer Business Manager
GENERAL DESCRIPTION
Do you have experience in Consumer Packaged Goods (CPG) and feeling up for a new challenge and an opportunity to advance your career?
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
We are looking for a Customer Business Manager to help support accounts within our portfolio, as well as new business development. On the Naterra Sales Team you will be able to own and influence the relationship with some of our top retailers like Walmart, Target, Ulta & Amazon. You will be a valuable team member that supports the National Account Manager experimenting with assortment, data analysis, and the development of promotional strategy. This role presents an opportunity to collaborate and grow within the organization.
EXPERIENCED REQUIRED
- 3-5 years working in the Consumer Packaged Goods (CPG) industry in Sales, Category management, or Customer/ Account Management.
- Bachelor’s Degree
- Analytic experience and curiosity for the business.
- Strong problem-solving capabilities and a track record to finding solutions to complex problems.
- Knowledge and general understanding of CPG industry.
- Experience working within a P&L scorecard and tracking trade spend.
- Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.
- Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, or Tableau.
- Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
- Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Responsible for building partnerships and facilitating a superior customer experience by ensuring alignment and execution against mutually agreed upon goals and business plans for Naterra, Retail Partners, and Broker/Distributors.
- Ability to understand multiple retailer go-to-market strategies – as evidenced by the ability to shift strategies and solutions as required.
- Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities.
- Resolve customer service issues and build strong relationships.
- Manage and deliver against P&L targets to ensure financial objectives are achieved.
- Help support the execution of strategic planning through a closer collaboration and partnership with all buying teams.
- Forecasting shipment and consumption patterns aligned to Naterra’s Fiscal Year planning calendar.
- Help manage/ analyze trade funds to efficiently drive the business.
- Support promotional strategy to help maximize sales opportunities.
- Sales and analytical support to help in preparation for all line reviews.
- Take active role in preparing and providing quarterly business reviews both internally and with the retail customer.
LOCATION: Coppell, TX
Inventory Purchaser
GENERAL DESCRIPTION
The Inventory Purchaser will work to create, manage and execute initiatives related to the various inventory requirements of the company. Inventory Purchaser reports directly to Naterra’s Controller. The Inventory Purchaser must coordinate resources, establish deadlines, and track the progress of projects until completion. Must be able to build working relationships with team members and vendors. The main focus will be reducing inventory to 8 weeks supply while maintaining 100% SKU availability to ensure that our inventory can handle day-to-day sales orders.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s Degree in Management Information Systems, Business/Data Analytics, Business Intelligence, Computer Information Systems, Inventory/Supply Chain Management; or a Business degree with high level of experience will be considered
- Sound knowledge of inventory / supply chain processes and procedures including manufacturing planning, demand, and replenishment processes
- Strong negotiation skills with the ability to reason and influence at all levels
- Strong communication, presentation, problem solving, and analytical skills
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficient in MS office applications and must have strong excel skills
- Knowledge and experience regarding cosmetics industry / products is a plus
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Maintain a rolling 6-month Master Production Plan for all SKUs. Master Production Plan considers overall inventory level targets, sales forecast and volatility, manufacturing lead times and supplier component purchases.
- Perform monthly supply-demand analysis, identifying demand priorities and supply constraints in order to forecast inventory levels.
- Accelerate priority projects to meet sales demands by coordinating with suppliers, sales team and operations team
- Manage inbound transactions, including purchase orders, receipt of goods, and physical vs digital inventory reconciliation
- Set up new items in inventory management system, including individual SKUs, kits, and marketing items
- Ensure coordination with plant managers and co-pack facilities to execute Production Plan
- Continuously improve forecasting techniques, method, and approach.
- Evolve and maintain documentation and standard operating procedures for demand planning and inventory management
LOCATION: Coppell, TX
eCommerce Analyst
GENERAL DESCRIPTION
Do you have experience in Consumer Packaged Goods (CPG) and feeling up for a new challenge and an opportunity to advance your career?
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
E-Commerce Analyst generates sales by implementing online advertising campaigns and managing the appearance of our brands across customer facing websites; additional projects may be coordinated with company partners including digital marketers, web and software developers, brokers etc.
The Inventory Purchaser will work to create, manage and execute initiatives related to the various inventory requirements of the company. Inventory Purchaser reports directly to Naterra’s Controller. The Inventory Purchaser must coordinate resources, establish deadlines, and track the progress of projects until completion. Must be able to build working relationships with team members and vendors. The main focus will be reducing inventory to 8 weeks supply while maintaining 100% SKU availability to ensure that our inventory can handle day-to-day sales orders.
REQUIRED EXPERIENCE & QUALIFICATIONS
We’d love to see candidates who have:
- 3-5 years working in the eCommerce Industry
- Bachelor’s Degree
- Strong analytic experience and curiosity for the business.
- Sound problem-solving capabilities and a track record to finding solutions to complex problems.
- Knowledge and general understanding of CPG industry.
- Experience working within a P&L scorecard and tracking trade spend.
- Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.
- Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, and Tableau.
- Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
- Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Review eCommerce goals, metrics and performance
- Maintain appropriate incremental sales to assist in achieving department revenue goals
- Manage the performance of online advertising campaigns
- Analyze eCommerce data in order to understand trends and optimize performance
- Assist in item content management and new item setups
- Responsible to update and maintain the eCommerce inventory forecast
- Research market to discover new trends and technologies
- Assist in managing digital marketing channels across PPC, SEO, Display, affiliates, email marketing, and social media
- Develop content calendar and oversee website uploads and landing page development
LOCATION: Coppell, TX
Forklift Operator
GENERAL DESCRIPTION
The Forklift Operator will operate a Standup forklift Reach Raymond/Toyota forklift to accomplish various materials handling assignments.
REQUIRED EXPERIENCE & QUALIFICATIONS
- High school diploma or equivalent preferred
- Clean background / work history
- Forklift certification (required)
- Satisfactorily pass forklift driving training program or demonstrate safe handling of forklift in an on-site test
- Must be able to operate a Standup forklift Reach Raymond/Toyota
- Must be able to go up 5 levels high with no issues
- Ability to maintain single-task focus and situational awareness
- Must be able to move and lift up to 40-pound wooden skid or pallet
- Ability to handle equipment and vehicles safely and sensibly
- Experience working in a warehouse environment
- Multi-task efficiency
- Ability to repeatedly lift 25 lbs. and up to 50 lbs. occasionally
- Valid state motor vehicle operator’s license
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Identifies and transports requested materials to and from various locations including machines, loading docks, trucks, and storage areas.
- Obtains production schedule and/or shipping orders and then identifies, verifies, and transports requested raw materials, equipment, or processing materials accordingly.
- Applies understanding of machine loading capacity and loading schedule, ensuring prompt and efficient delivery of required items.
- Uses protective materials and strapping equipment to protect and secure loads; once delivered, removes strapping and wrapping, then safely disposes of waste materials in designated containers or areas.
- Reports any problems with materials or transportation to supervisor.
- Manages and piles drums, skids, pallets, and other supplies in specified areas.
- Services equipment as needed, reporting mechanical or electrical difficulties to truck mechanic.
- Performs other related duties as requested.
LOCATION: Coppell, TX
Sales Coordinator
GENERAL DESCRIPTION
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
We are looking for a Sales Coordinator to help support accounts within our portfolio. On the Naterra Sales Team, you will be able to own and influence the relationship with some of our top retailers like Walmart, Target, Ulta & Amazon. You will be a valuable team member that supports the National Account Manager experimenting with assortment, data analysis, and the development of promotional strategy. This role presents an opportunity to collaborate and grow within the organization.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s degree in related field or equivalent preferred
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Tools
- Extremely creative and inventive.
- Ability to compile, analyze, and communicate data.
- Organized and detail-oriented.
- Excellent interpersonal skills.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Prepares sales reports and analysis of special reports requirements on a daily, weekly, monthly, and quarterly basis.
- Coordinates allocation of products for customers/ retailers
- Monitoring invoices/invoice inventory cuts and ensure those cuts get re-ordered when product is available
- Coordinates periodic sales programs and promotions based on merchandising trends.
- Compiles materials and coordinates activities related to special events such as holidays, trade shows, or anticipated product releases.
- Confers with vendors and brokers regarding the customer response to promotional programs and general market conditions.
- Support the National Account Manager for the preparation and review of the key customer meetings
- Performs other related duties as assigned.
LOCATION: Coppell, TX
https://www.linkedin.com/jobs/view/2713137023/
GENERAL DESCRIPTION
Naterra International, Inc. is a high-growth US sales and marketing company of beauty, baby care, and personal care products. We are committed to manufacturing personal care products of the highest quality that promote better living. Our brands include Tree Hut (treehutshea.com) and Baby Magic (babymagic.com).
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s Degree
- 2+ years experience in Marketing
- Proficiency in Adobe Illustrator/Photoshop/ InDesign preferred but not required
- Interest in entrepreneur & start-up culture
- Ability to adapt & multi-task
- Strong communication skills & organization
- Ability to excel in a fast-paced environment and manage multiple projects from concept to completion under varying time constraints
- CPG experience is a plus
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Coordinate with and assist Creative Manager in various marketing needs in regards to product, event, web, content marketing campaigns, etc. This includes content planning, photoshoots, copywriting, design plans, web management, organizing and tracking of Design Team calendar, initiatives, and completion.
- Create, proofread, and edit copy for various marketing channels, ensuring consistent voice and medium deliverables are met. This includes collaboration and support with the Product Development and Brand Teams on product packaging as well as launch materials such as web, social, sales presentations, and sell sheets.
- Work with the Marketing team on social media content creation and planning, including strategy, concepting, storyboard, brand identity, development, messaging, content calendar
- Collaborate with cross-functional partners to understand the seasonal business goals, strategies, and consumer insights and support with any creative needs to help execute.
- Work with vendors and agency partners to support marketing programs, media plans, PR events, and creative elements.
LOCATION: Coppell, TX
Demand Planning Manager
GENERAL DESCRIPTION
The Demand Planning Manager influences leadership across the organization to optimize the service level and inventory. Responsible for the construction of the shipment and sales forecast of basic, launch, and promotional goods. Work closely with the Operations team to identify and resolve changes in the forecast and their impact on the supply chain. Accountable for leading Marketing, Sales, and Finance to consensus of forecast to ensure product is forecasted accurately considering all demand signals.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s degree required
- Minimum of 5 years demand planning or related experience
- Strong analytical, communication and organizational skills required
- Software Skills: Proficiency with MS Office required, intermediate MS Excel required, advanced Excel helpful; experience with a forecast modeling tool preferred
- Working knowledge of: Use of quantitative methods to analyze situations and solve business problems, data management/databases, supply chain operations
- Must have ability to work cross functionally, build relationships and excel in a team environment
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Manage, review and implementation of an accurate forecast for use in financial, production and strategic planning processes. Identify areas of risk and opportunity to the business plan due to internal/external factors and alert Management. Drive the continuous improvement of the demand planning and inventory management processes and systems.
- Join the sales meetings with customers to find out customers’ demand. Manage inventory allocations with sales team for each customer based on product supply provided by operations team.
- Train, mentor and provide technical direction to Demand Planning team members.
- Interact & collaborate with Sales, Marketing & Operations partners in the development of the forecast. Challenge the forecast based on analytical data – both quantitative (shipments/consumption) and qualitative (marketing, advertising, promotion) demand signals. Assure reconciliation of forecast with financial trend and clearly communicate risks & opportunities. Animate the forecast consensus meetings to ensure objectives are clearly identified and decisions are made.
- Monitor channel performance versus the forecast throughout the month identifying any key shifts or trends. Analyze forecast variation/deviation with the goal to minimize out of stocks and prevent the build of excess and obsolete inventory.
About Naterra
We create quality personal care and inclusive brands that make having fun and feeling good part of your daily routine.
Personal Care Innovators
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