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LOCATION: Coppell, TX
National Account Manager
GENERAL DESCRIPTION
Do you have experience in Consumer-Packaged Goods (CPG) and feel up for a new challenge and an opportunity to advance your career?
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
We are looking for a National Account Manager in our sales organization. We are looking for a National Account Manager to support accounts within our portfolio, and seek new business development. On the Naterra Sales Team you will be able to own and influence the relationship with some of our top retailers like Walmart, Target, Ulta & Amazon. You will be a valuable team member that supports the organization experimenting with assortment, data analysis, and the development of promotional strategy. This role presents an opportunity to collaborate and grow within the organization.
REQUIRED EXPERIENCE & QUALIFICATIONS
- 3-5 years working in the Consumer-Packaged Goods (CPG) industry in Sales, Demand Planning, Category management, or Customer/ Account Management.
- Bachelor’s Degree
- Analytic experience and curiosity for the business.
- Strong problem-solving capabilities and a track record to finding solutions to complex problems.
- Knowledge and general understanding of CPG industry.
- Experience working within a P&L scorecard and tracking trade spend.
- Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.
- Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, or Tableau.
- Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
- Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Responsible for building partnerships and facilitating a superior customer experience by ensuring alignment and execution against mutually agreed upon goals and business plans for Naterra, Retail Partners, and Broker/Distributors.
- Ability to understand multiple retailers go-to-market strategies – as evidenced by the ability to shift strategies and solutions as required.
- Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities.
- Resolve customer service issues and build strong relationships.
- Manage and deliver against P&L targets to ensure financial objectives are achieved.
- Support the execution of strategic planning through close collaboration and partnership with all buying teams for assigned accounts.
- Forecast shipment and consumption patterns aligned to Naterra’s Fiscal Year planning calendar.
- Manage and analyze trade funds to efficiently drive the business.
- Develop promotional strategy to help maximize sales opportunities.
- Utilize data and insights in preparation for all line reviews.
- Take active role in preparing and providing quarterly business reviews both internally and with the retail customer.
- Attend retailer meetings and various trade shows as required.
LOCATION: Coppell, TX
Data Coordinator
GENERAL DESCRIPTION
The primary function of the Data Coordinator at Naterra is analyzing and reporting Naterra’s internal sales data and external market trends in the beauty and baby care industry. In particular, the Data Coordinator will data mine retailer specific data (i.e.: Retail Link, Partners Online, Vendor Extranet), market data (i.e., IRI and Nielsen) and internal sales performance data. Data elements under the Data Coordinator’s purview include but are not limited to sales, market share, pricing, distribution, sales velocity, new item launches, etc. The Data Coordinator will analyze the data elements and communicate critical issues and actionable opportunities to the sales and marketing team for the purpose of revenue generation.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Four-year undergraduate degree. A degree in a quantitative or analytical-related field, such as Business, Statistics, Mathematics, Economics, Accounting, is a plus
- Strong data analytics & visualization skills with Tableau, Microsoft SQL, Power BI/Query
- Strong quantitative, analytical, problem-solving skills, and computer skills
- Strong Excel proficiency in intermediate level, e.g., VLOOKUP(), SUMPRODUCT(), etc.
- Related experience in data analysis in CPG industry
- Knowledge of data platforms related to Food, Drug, Mass classes-of-trade is a plus, e.g., Retail Link, Partners Online, IRI, Nielsen, etc.
- Ability to coordinate and prioritize high work volume and pressing time requirements.
- Strong interpersonal, teamwork, and communication skills
- Ability to learn quickly and function effectively in a team environment
- Self-motivated with a strong desire to take-on additional responsibility
- Knowledge of personal care / beauty products a plus
- Previous internship experience in category management, analytics, finance, operations or sales & marketing a plus
- A track record of taking ownership and driving results (projects, internships, or work experience)
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Improve data & insights reporting efficiency via Tableau, Microsoft SQL, Power BI/Query
- Data mine retailer specific data (i.e.: Retail Link, Partners Online, Vendor Extranet), market data (i.e., IRI and Nielsen) and internal sales performance data
- Analyze & track business metrics such as sales, market share, pricing, distribution, sales velocity, new item launches, etc.
- Communicate findings to the sales & marketing teams via reports and presentations in support of sales line reviews, marketing initiatives, and product development
- Provide analytical support for sales team meetings with retail and distributor customers
- Maintain retail & market trend databases such as Nielsen or IRI
- Troubleshoot Excel based programs
LOCATION: Coppell, TX
IT Support Manager
GENERAL DESCRIPTION
The IT Support Manager reports directly to the Director of Operations and is responsible for completing assigned daily tasks while managing and resolving urgent issues reported through the ticket management system of Naterra’s MSP. Additionally, the IT Support Manager is responsible for working with Naterra’s MSP to ensure databases (ranging from Excel to SQL) run efficiently and perform optimally. The IT Support Manager studies, learns, designs, implements, monitors, and improves hardware, software, and databases currently used throughout the company and those the network will adopt. The Manager supports other team members as needed to ensure the department is achieving all objectives as a unit.
TECHNICAL SKILLS REQUIRED
- AAS in Computer Science, Networking, Engineering, or similar field.
- 2 + years of experience working in a related technical role requiring related responsibilities.
- Working knowledge of Software Support processes, Development, and Design.
- Computer /networks/server databases (implementation and restructuring)
- Experienced in managing multiple high priority items simultaneously; effectively organizing and executing such that all tasks are completed on schedule.
- Can work independently and as a team member to investigate, research, and learn new technical concepts to successfully resolve any IT- related problems that surface throughout the network.
- Basic to advanced knowledge of ERP systems such as Sage ERP X3 / HRMS/ Tableau.
- Knowledge of Crystal reports, and properly assembling them.
- Web Development (i.e., build, configure, maintain websites)
- Working knowledge of Cloud systems, such as office 365 and SharePoint (from an administrative perspective)
- Set-up, configuration, and performance improvements of Servers along with QNAP NAS systems.
EXPERIENCE REQUIRED
- Accustomed and willing to supporting operations full time, including after-hours as needed, to ensure all IT–related stools are functioning correctly.
- Enjoy working directly with people, have a welcoming personality and have excellent communication skills.
- Hands-On experience with computer/network/server databases (implementation and restructuring).
- Reliable and works with little supervision on each project.
- Goal- Oriented and competently and meets established targets on time.
- Contributing team member – adding effective software solutions by standing challenges
PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES
- Candidate will be expected to support operations Full – Time including after – hours as needed.
- Must be able to climb stairs, stand for long periods of time and have the ability to bend.
- Move, transport, and position up to 25 pounds.
- Move about inside the office to access file cabinets, office machinery, etc.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Manage and resolve urgent issues reported through the ticket management system of Naterra’s MSP, working with Naterra’s third-party IT support team.
- Design, implement/set up, and improve the performance of, software applications (e.g., ERP
Office products, various Cloud Platforms,GUI layout for multiple systems, and more).
- Manage and report on existing IT hardware inventory
- Management IT Budget spend with approvals from the Director of Operations
- Study, understand, and restructure current software platforms, whether physical or cloud- to work more efficiently and increase their contribution to the team’s goals.
- Troubleshoot and resolve performance problems related to software throughout the network.
- Responsible for daily cultivating a well-rounded knowledge of the computer software, networks, hardware as they relate to the LAN/WLAN/WAN/Servers/Databases, including Office 365 Windows Client & Server OSS.
- Responsible for creating network diagrams and IT training documents pertaining to all software in the corporation.
- Occasionally support the hardware side of the network, in addition to the software: this includes set up, investigations, and performance monitoring.
- Provide software support across the company, which includes in-person support and via phone/e-mail/other communications.
- Responsible for building knowledge of, and periodically investigating/resolving problems to, the database side of the network.
- Establish, monitor, and report KPIs.
- Perform other duties as assigned by the company.
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