Building and growing Naterra International, Inc. is only possible with the efforts of our outstanding team. Family owned and operated alongside the best of the best.
WORK WITH US
WORK WITH US
- WORK WITH US
- Open positions at Naterra
LOCATION: Coppell, TX
Order Processor/Allocation Specialist
GENERAL DESCRIPTION
The Order Processor/Allocation Specialist will work to create, manage, operate and execute initiatives related to Total Order Management. They must coordinate resources, establish deadlines, and track the progress of every Purchase Order (PO) processing until completion and payment is received. Must be able to build working relationships with internal team members, vendors, freight forwarders, agents, logistic partners and most important with the customer (Retailers, Wholesalers, Distributors). The main focus will be conducting the Total Order Management cycle to ensure that our systems, processes, and procedures are in-compliance and guaranteeing a very efficient customer service experience. They must understand the capabilities and functions of each system and process.
EXPERIENCE REQUIRED
- Strong communication, presentation, problem solving, and analytical skills
- Experience of allocations and stock management required
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficient in MS office applications and must have strong excel skills
- Knowledge and experience regarding cosmetics industry / products is a plus
- College degree required in business related study.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Review SO’s and sample request entries, processing and delivery coordination.
- Liaison with finance, operations and warehouse team to ensure SOs and delivery confirmation is attained.
- Provide prompt and accurate responses to email and telephone requests involving hold requests, stock availability and other pertinent topics in the Total Order Management cycle.
- Create specific reports and trackers compiling and sorting information in spreadsheets in connection with the Total Order Management practice.
- Coordinates with the Demand Planning Manager for the execution of the inventory, while analyzing product flow performance and provides updates/improvement suggestions to management.
- Manages and modifies replenishment and allocation parameters and settings to achieve sales, inventory, and service plans.
- Analyze the spreadsheet reports, size selling data in order to identify improvement opportunities and implement allocation strategies to maximize business.
- Monitors and maintains the amount of product available for customers to purchase.
- Coordinate with National Account Managers to help in the allocation of orders and creation of delivery and ensure that it meets customer requirements and provide status reports of orders.
- Work closely with all departments in planning and maintaining optimum stock levels.
- Analyzes stock data and identifies consumer trends to make decisions, and shares their findings with managers.
- Handle sensitive information in a confidential manner.
- Perform other related duties as required.
LOCATION: Coppell, TX
Assistant Brand Manager
GENERAL DESCRIPTION
The Assistant Brand Manager will contribute and assist in brand management, marketing and product strategy for the Baby Magic brand. This all-encompassing marketing role will assist in the development of marketing campaigns, promotions, communication materials, PR, and social media campaigns. This position will coordinate with the Sales Team on channel/retailer/country specific strategies and launch activations. Additionally, the Assistant Brand Manager will work closely with Product Development personnel to drive line extensions and introduce innovation to portfolio.
EXPERIENCE REQUIRED
- Bachelor’s Degree
- 1-2 years of experience in marketing or brand management
- Experience in Consumer-Packaged Goods industry
- Social Media Experience managing content for a brand or public-facing account
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Manage development and execution of integrated marketing campaigns that deliver a positive brand experience for consumers and achieve strategic corporate objectives.
- Manage marketing/project master brand materials, guidelines, project trackers and budgets
- Work with Sales to produce, update and distribute marketing/promotional materials, presentations, product samples and sell sheets that help drive distribution and sales at key retail accounts.
- Alignment of internal and external partners to develop and implement marketing programs, media plans, PR events and creative elements.
- Collaborate with Product Development personnel to drive new product development process from concept through launch. This includes research and analysis to inform the development of unique products and creative packaging that add consumer value versus best competition.
- Evaluate market trends and consumer behavior to identify key opportunities across consumer segments.
- Develop key brand strategies, marketing plans and campaigns that will drive Naterra growth and disrupt existing category leaders.
- Coordination of cross-functional teams to ensure timely completion of projects within cost/margin objectives and effectively communicate updates and changes.
- Track and analyze brand performance and marketing effectiveness of campaigns against ROI objectives and apply learnings to future strategy.
LOCATION: Coppell, TX
Customer Service Associate
GENERAL DESCRIPTION
The Customer Service Manager will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
EXPERIENCE REQUIRED
- High school diploma or equivalent.
- Customer service experience required.
- Some experience with the product or service to which the specialist will be assigned preferred.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Handles social media and .com inquiries.
- Interacts with customers via telephone, email, or online chat to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
LOCATION: Coppell, TX
Customer Business Manager
GENERAL DESCRIPTION
Do you have experience in Consumer Packaged Goods (CPG) and feeling up for a new challenge and an opportunity to advance your career?
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
We are looking for a Customer Business Manager to help support accounts within our portfolio, as well as new business development. On the Naterra Sales Team you will be able to own and influence the relationship with some of our top retailers like Walmart, Target, Ulta & Amazon. You will be a valuable team member that supports the National Account Manager experimenting with assortment, data analysis, and the development of promotional strategy. This role presents an opportunity to collaborate and grow within the organization.
EXPERIENCED REQUIRED
- 3-5 years working in the Consumer Packaged Goods (CPG) industry in Sales, Category management, or Customer/ Account Management.
- Bachelor’s Degree
- Analytic experience and curiosity for the business.
- Strong problem-solving capabilities and a track record to finding solutions to complex problems.
- Knowledge and general understanding of CPG industry.
- Experience working within a P&L scorecard and tracking trade spend.
- Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.
- Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, or Tableau.
- Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
- Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Responsible for building partnerships and facilitating a superior customer experience by ensuring alignment and execution against mutually agreed upon goals and business plans for Naterra, Retail Partners, and Broker/Distributors.
- Ability to understand multiple retailer go-to-market strategies – as evidenced by the ability to shift strategies and solutions as required.
- Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities.
- Resolve customer service issues and build strong relationships.
- Manage and deliver against P&L targets to ensure financial objectives are achieved.
- Help support the execution of strategic planning through a closer collaboration and partnership with all buying teams.
- Forecasting shipment and consumption patterns aligned to Naterra’s Fiscal Year planning calendar.
- Help manage/ analyze trade funds to efficiently drive the business.
- Support promotional strategy to help maximize sales opportunities.
- Sales and analytical support to help in preparation for all line reviews.
- Take active role in preparing and providing quarterly business reviews both internally and with the retail customer.
LOCATION: Coppell, TX
Assistant Digital Advertising Manager
GENERAL DESCRIPTION
The Assistant Digital Advertising Manager is responsible for assisting in the planning, optimization, execution, and measurement of cross-channel digital marketing programs to support product, sales and brand awareness initiatives. The assistant manager is responsible for the execution of cross-channel digital marketing programs including paid social media, display, Google and sponsored retailer ecommerce advertising. This individual is a collaborative team player who is experienced in leveraging marketing expertise to optimize marketing plans, budgets, campaigns in alignment with program and business goals. As a data-driven marketer, the manager has demonstrated success managing campaigns to meet desired KPI’s, including return on investment targets.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
- Accredited bachelor’s degree in business, marketing, advertising or a related field required
- At least 2 years of retail digital marketing experience, including vendor partnership marketing, display, social media and SEM
- Experience managing cross-channel marketing planning and execution
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- MUST love and be curious about data analytics and how that affects the bottom line
- Start-up DNA: Willing to roll up sleeves, do foundational work and test new approaches. Able to deftly prioritize. Comfortable with ambiguity – unhindered by change and uncertainty and can methodically work through complex problems
- Experience with digital marketing tools and platforms (web analytics, Google, Facebook, Criteo, Quotient, Shopify etc)
- Familiar with best practices, industry standards, and compliance for using customer data in marketing campaigns
- Ensure campaigns are implemented, tracked correctly and running optimally through analysis based on pertinent factors (ex: device, demographics, geography, customer segment, etc.) to improve predetermined KPIs
- Reporting experience including pivot tables, campaign specific overviews, targeting overviews etc. (Tableau a plus!)
- Proficient project planning skills to meet deadlines accurately in an environment with overlapping and potentially conflicting priorities
- Ability to analyze complex, evolving situations independently, or as a team member, to arrive at productive, sustainable solutions and predictions
- Advanced knowledge of Microsoft Word, Excel and Power Point
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Manage digital and social marketing campaign setup, daily optimizations (no external agency) and reporting
- Creates omnichannel 360 tracking and reporting for marketing and promotional campaigns
- Identify best digital channels for optimal efficiency and ROI aligned to business and brand marketing goals
- Establishes estimated KPI’s and manages campaigns within budget, making real time recommendations and optimizations
- Incorporates appropriate targeting and segmentation into marketing campaign activation and consistently tests and learns (customer journey strategic approach)
- Recommends innovative and strategic digital marketing ideas to grow traffic, sales, and customer base
- Leverage category, competitive, and consumer insights to support a continual test and learn approach to elevate marketing campaigns
- Leads reporting and media budget management on multiple projects to meet business outcomes on-time and within budget
- Effectively communicates results to a variety of stakeholders on a weekly, monthly, quarterly cadence
- Opportunity to establish and test email capture to build CRM
- Assist with website management (currently not DTC website)
LOCATION: Coppell, TX
Inventory Purchaser
GENERAL DESCRIPTION
The Inventory Purchaser will work to create, manage and execute initiatives related to the various inventory requirements of the company. Inventory Purchaser reports directly to Naterra’s Controller. The Inventory Purchaser must coordinate resources, establish deadlines, and track the progress of projects until completion. Must be able to build working relationships with team members and vendors. The main focus will be reducing inventory to 8 weeks supply while maintaining 100% SKU availability to ensure that our inventory can handle day-to-day sales orders.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s Degree in Management Information Systems, Business/Data Analytics, Business Intelligence, Computer Information Systems, Inventory/Supply Chain Management; or a Business degree with high level of experience will be considered
- Sound knowledge of inventory / supply chain processes and procedures including manufacturing planning, demand, and replenishment processes
- Strong negotiation skills with the ability to reason and influence at all levels
- Strong communication, presentation, problem solving, and analytical skills
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficient in MS office applications and must have strong excel skills
- Knowledge and experience regarding cosmetics industry / products is a plus
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Maintain a rolling 6-month Master Production Plan for all SKUs. Master Production Plan considers overall inventory level targets, sales forecast and volatility, manufacturing lead times and supplier component purchases.
- Perform monthly supply-demand analysis, identifying demand priorities and supply constraints in order to forecast inventory levels.
- Accelerate priority projects to meet sales demands by coordinating with suppliers, sales team and operations team
- Manage inbound transactions, including purchase orders, receipt of goods, and physical vs digital inventory reconciliation
- Set up new items in inventory management system, including individual SKUs, kits, and marketing items
- Ensure coordination with plant managers and co-pack facilities to execute Production Plan
- Continuously improve forecasting techniques, method, and approach.
- Evolve and maintain documentation and standard operating procedures for demand planning and inventory management
LOCATION: Coppell, TX
eCommerce Analyst
GENERAL DESCRIPTION
Do you have experience in Consumer Packaged Goods (CPG) and feeling up for a new challenge and an opportunity to advance your career?
At Naterra our core values are Candor, Teamwork, and Innovation and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator then we may have the perfect opportunity for you!
E-Commerce Manager generates sales by implementing online advertising campaigns and managing the appearance of our brands across customer facing websites; additional projects may be coordinated with company partners including digital marketers, web and software developers, brokers etc.
The Inventory Purchaser will work to create, manage and execute initiatives related to the various inventory requirements of the company. Inventory Purchaser reports directly to Naterra’s Controller. The Inventory Purchaser must coordinate resources, establish deadlines, and track the progress of projects until completion. Must be able to build working relationships with team members and vendors. The main focus will be reducing inventory to 8 weeks supply while maintaining 100% SKU availability to ensure that our inventory can handle day-to-day sales orders.
REQUIRED EXPERIENCE & QUALIFICATIONS
We’d love to see candidates who have:
- 3-5 years working in the eCommerce Industry
- Bachelor’s Degree
- Strong analytic experience and curiosity for the business.
- Sound problem-solving capabilities and a track record to finding solutions to complex problems.
- Knowledge and general understanding of CPG industry.
- Experience working within a P&L scorecard and tracking trade spend.
- Proven customer management experience- as evidence by previous roles with responsibility for customer strategy and execution.
- Excellent knowledge of sales analysis and metrics including retailer specific POS systems, Syndicated data sources like Nielsen, IRI, Numerator, and Tableau.
- Critical thinking skills, not limited to piecing together data analysis to help create a sales story that is relatable to the specific retailer.
- Strong communication and presentation skills with the ability to tell a cohesive, fact-based sales story.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Review eCommerce goals, metrics and performance
- Maintain appropriate incremental sales to assist in achieving department revenue goals
- Manage the performance of online advertising campaigns
- Analyze eCommerce data in order to understand trends and optimize performance
- Assist in item content management and new item setups
- Responsible to update and maintain the eCommerce inventory forecast
- Research market to discover new trends and technologies
- Assist in managing digital marketing channels across PPC, SEO, Display, affiliates, email marketing, and social media
- Develop content calendar and oversee website uploads and landing page development
LOCATION: Coppell, TX
Demand Planning Manager
GENERAL DESCRIPTION
The Demand Planning Manager influences leadership across the organization to optimize the service level and inventory. Responsible for the construction of the shipment and sales forecast of basic, launch, and promotional goods. Work closely with the Operations team to identify and resolve changes in the forecast and their impact on the supply chain. Accountable for leading Marketing, Sales, and Finance to consensus of forecast to ensure product is forecasted accurately considering all demand signals.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor’s degree required
- Minimum of 5 years demand planning or related experience
- Strong analytical, communication and organizational skills required
- Software Skills: Proficiency with MS Office required, intermediate MS Excel required, advanced Excel helpful; experience with a forecast modeling tool preferred
- Working knowledge of: Use of quantitative methods to analyze situations and solve business problems, data management/databases, supply chain operations
- Must have ability to work cross functionally, build relationships and excel in a team environment
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Manage, review and implementation of an accurate forecast for use in financial, production and strategic planning processes. Identify areas of risk and opportunity to the business plan due to internal/external factors and alert Management. Drive the continuous improvement of the demand planning and inventory management processes and systems.
- Join the sales meetings with customers to find out customers’ demand. Manage inventory allocations with sales team for each customer based on product supply provided by operations team.
- Train, mentor and provide technical direction to Demand Planning team members.
- Interact & collaborate with Sales, Marketing & Operations partners in the development of the forecast. Challenge the forecast based on analytical data – both quantitative (shipments/consumption) and qualitative (marketing, advertising, promotion) demand signals. Assure reconciliation of forecast with financial trend and clearly communicate risks & opportunities. Animate the forecast consensus meetings to ensure objectives are clearly identified and decisions are made.
- Monitor channel performance versus the forecast throughout the month identifying any key shifts or trends. Analyze forecast variation/deviation with the goal to minimize out of stocks and prevent the build of excess and obsolete inventory.
About Naterra
We create quality personal care and inclusive brands that make having fun and feeling good part of your daily routine.
Personal Care Innovators
Follow our Brands
(C) NATERRA INTERNATIONAL 2021 // TERMS OF SERVICE // PRIVACY POLICY
© 2021 Naterra.